How to take a telephone call
To introduce yourself on the telephone:
- This is Ken
- Hello, Ken speaking
If you’d like to reply more formally, use your full name:
- This is Jennifer Smith speaking
- Hello, Jennifer Smith speaking.
If you are answering for a business, just state the business name and ask how you can help:
- Good morning, Thomson Company. How may I help you?
Sometimes, you’ll need to find out who is calling. Ask them politely for this information:
- Excuse me, who is this?
- Can I ask who is calling, please?
If you answer the phone, you might need to connect the caller to someone at your business.
Here are some useful phrases:
- I’ll put you through (put through – phrasal verb meaning ‘connect’)
- Can you hold the line? Can you hold on a moment?
When someone is not available
These phrases can be used to express that someone is not available to speak on the telephone.
- I’m afraid … is not available at the moment
- The line is busy… (when the extension requested is being used)
- Mr. Jackson isn’t in… Mr. Jackson is out at the moment…
Taking a message
If someone isn’t available, you might want to take a message to help the caller.
- Could (Can, May) I take a message?
- Could (Can, May) I tell him who is calling?
- Would you like to leave a message?